Privacy Policy of ckrickex

1. Data We Collect

When you interact with the ckrickex platform — whether during the registration process, the ckrickex login procedure, gameplay, financial transactions, or customer support — we may collect the following categories of personal data:

Identity & Contact Data

• Full legal name as it appears on your government-issued identification document
• Date of birth (used for mandatory age verification — players must be 18 or older)
• Residential address in Bangladesh, including district, city, and postcode
• Mobile phone number (used for account verification and support contact)
• Email address (used for account notifications, promotional communications where consented, and security alerts)

Financial Data

• bKash, Nagad, Rocket, or Upay mobile wallet number associated with your account
• Bank account details (account number, bank name, branch) where bank transfer is used
• Visa or Mastercard partial card number (last four digits only; full card data is never stored by ckrickex and is handled exclusively by our PCI-DSS compliant payment processor)
• Transaction history including deposit amounts, withdrawal requests, dates, and statuses, all denominated in Bangladeshi Taka (BDT)

Account & Gaming Data

• Chosen username and hashed account password (passwords are never stored in plain text)
• Betting history, game session records, and wagering totals across all ckrickex games including cricket betting, slots, live casino, and fishing games
• Bonus and promotion redemption history
• Responsible gaming settings, including any deposit limits, session limits, or self-exclusion periods you have set

Technical & Device Data

• IP address at the time of each login and transaction
• Device type, operating system version, and browser type
• Geolocation data at the country and city level (used to verify you are accessing from Bangladesh)
• Session timestamps, page interaction logs, and click-path analytics
• Cookie identifiers and similar tracking technologies (see Section 5)

Communications Data

• Live chat transcripts between you and our support team
• Email correspondence with ckrickex support
• Feedback, complaints, or dispute records submitted through any channel

2. How We Collect Data

ckrickex collects personal data through several distinct methods, all of which are designed to be transparent and proportionate to the purpose for which the data is needed:

• Direct input: Information you provide when you complete the account registration form, the ckrickex login screen, or any KYC (Know Your Customer) document submission process.
• Transaction processing: Data captured automatically when you initiate a deposit or withdrawal via bKash, Nagad, Rocket, or a Bangladeshi bank transfer.
• Platform activity: Gameplay data, bet placement records, and session information logged automatically as you use ckrickex's games and services.
• Cookies and tracking scripts: Technical identifiers placed on your device when you visit ckrickex to enable session continuity, analytics, and fraud detection (detailed in Section 5).
• Third-party verification partners: Identity and age verification data returned by KYC service providers to confirm the accuracy of documents you have submitted.
• Customer support interactions: Information you voluntarily share when contacting our live chat or emailing support@ckrickex.

3. Use of Personal Data

ckrickex processes your personal data only for clearly defined, legitimate purposes. The table below summarises the primary purposes and the legal basis for each:

Purpose	Data Used	Legal Basis
Account registration and ckrickex login authentication	Identity, contact, device data	Contractual necessity
Age and identity verification (KYC)	Identity, date of birth, document scans	Legal obligation
Processing deposits and withdrawals	Financial data, transaction history	Contractual necessity
Fraud detection and anti-money laundering	Financial, device, and IP data	Legal obligation / legitimate interest
Providing customer support	Identity, communications data	Contractual necessity
Responsible gaming monitoring	Gaming data, responsible gaming settings	Legal obligation / legitimate interest
Promotional and bonus communications	Contact data (email, mobile)	Consent (opt-in only)
Platform analytics and product improvement	Technical, session, and gaming data (anonymised)	Legitimate interest

ckrickex will never sell your personal data to third parties for their own marketing purposes. We do not profile players for the purpose of targeting them with third-party advertising unrelated to the ckrickex platform.

4. Data Sharing & Disclosure

ckrickex does not share your personal data with external parties except in the following tightly controlled circumstances:

Service Providers and Technology Partners

We engage trusted third-party service providers who process data on our behalf under strict data processing agreements. These include: payment processing partners (bKash, Nagad, Rocket, Upay, and card processors), KYC and identity verification services, cloud hosting and server infrastructure providers, cybersecurity and fraud prevention specialists, and customer support platform providers. All such partners are contractually prohibited from using your data for any purpose other than providing their services to ckrickex.

Game Studio Providers

Games delivered on the ckrickex platform by studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may require the transmission of a pseudonymous player session identifier to enable game delivery and resolve game-related disputes. No full identity data is transmitted to game studios without your prior explicit consent.

Legal and Regulatory Disclosure

ckrickex may disclose personal data where required to do so by applicable law, court order, or lawful request from a competent authority. In such cases, we will disclose only the minimum data necessary to satisfy the legal requirement and will notify you of such disclosure where legally permitted to do so.

Business Transfers

In the event that ckrickex undergoes a merger, acquisition, or sale of all or part of its business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and ensure that the receiving entity maintains equivalent privacy protections.

5. Cookies & Tracking

ckrickex uses cookies and similar tracking technologies to operate the platform efficiently, maintain your login session, detect fraud, and improve your overall experience on the site. The following types of cookies may be set on your device when you visit ckrickex:

Cookie Type	Purpose	Duration
Strictly Necessary	Maintain your ckrickex login session, CSRF protection tokens, load balancing	Session / up to 24 hours
Functional	Remember your language preferences, game lobby layout settings	Up to 12 months
Analytics	Aggregate, anonymised page-view and click data used to improve the platform	Up to 24 months
Security & Fraud Detection	Device fingerprinting to detect suspicious or automated login attempts	Up to 6 months

Strictly necessary cookies cannot be disabled as they are essential to the operation of the ckrickex platform. You may control functional and analytics cookies through your browser settings. Disabling certain cookies may affect platform functionality, including the ability to maintain a persistent ckrickex login session across visits.

6. Data Retention

ckrickex retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in line with anti-money laundering and financial record-keeping obligations.
• Transaction and financial records: Retained for a minimum of seven (7) years from the date of each transaction, as required by applicable financial regulations.
• Betting and gaming history: Retained for a minimum of three (3) years from the date of each session for dispute resolution and responsible gaming monitoring purposes.
• Customer support communications: Retained for two (2) years from the date of last interaction unless the communication relates to an ongoing dispute, in which case it is retained until final resolution plus one (1) year.
• Marketing communications data: Retained until you withdraw consent, after which it is deleted within thirty (30) days.
• Technical and device logs: Retained for ninety (90) days for fraud detection and security incident investigation purposes.

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to any individual player.

7. Your Data Rights

As a registered player on ckrickex, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team at support@ckrickex with the subject line "Data Rights Request" and include your registered username or mobile number for account identification:

• Right of Access: You may request a copy of all personal data that ckrickex holds about you. We will provide this within thirty (30) days of receiving a verified request.
• Right to Rectification: If any of your personal data held by ckrickex is inaccurate or incomplete, you have the right to request correction. For most data fields, you can update your information directly via your account settings.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described in Section 6 above.
• Right to Restriction of Processing: You may request that ckrickex restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to Data Portability: You may request your personal data in a structured, machine-readable format (such as CSV or JSON) so that it can be transferred to another platform.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., receiving promotional emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing that occurred prior to withdrawal.
• Right to Object: You may object to processing carried out on the basis of legitimate interest, including profiling. ckrickex will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

8. Data Security

ckrickex applies a layered security framework to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. The key technical and organisational measures we employ include:

• TLS/SSL Encryption: All data transmitted between your device and the ckrickex servers is encrypted in transit using industry-standard TLS 1.2 or higher. Our SSL certificate status is visible in your browser's address bar when you access ckrickex.
• Password Hashing: Account passwords are stored exclusively as salted cryptographic hashes using a bcrypt or equivalent algorithm. No ckrickex employee can ever view your plain-text password.
• Access Controls: Access to personal data within ckrickex's internal systems is restricted on a strict need-to-know basis, with role-based permissions and comprehensive audit logging of all data access events.
• Fraud Detection Systems: Automated systems monitor account activity in real time for signs of account takeover, unusual login behaviour, and suspicious financial transactions, triggering alerts and temporary locks where necessary.
• Payment Data Security: ckrickex does not store full payment card numbers. Card transactions are processed by PCI-DSS Level 1 compliant payment processors. bKash, Nagad, and Rocket integrations use tokenised API connections.
• Security Reviews: ckrickex conducts periodic internal security reviews of our data handling processes, server configurations, and third-party partner agreements.

In the event of a personal data breach that poses a risk to your rights and freedoms, ckrickex will notify affected players without undue delay and will take all necessary steps to contain and remediate the breach. You should also take steps to protect your own account by using a strong, unique password for your ckrickex login and never sharing your credentials with anyone.

9. Third-Party Services

The ckrickex platform integrates with a number of third-party services to deliver a full-featured gaming experience. While ckrickex takes care to partner only with reputable providers, please be aware that each of these third parties operates under its own privacy policies and data handling practices:

• Payment Partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard each have their own privacy and data policies governing how they handle transaction data on their respective platforms.
• Game Studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other studios may collect pseudonymous game session data through their software delivered within the ckrickex interface.
• Analytics Services: ckrickex uses analytics tools to understand aggregate platform usage patterns. Data sent to these tools is anonymised or pseudonymised and does not include full identity information.

ckrickex is not responsible for the privacy practices of third-party service providers. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the ckrickex platform.

10. Policy Updates

ckrickex reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the introduction of new platform features. When material changes are made, we will publish the revised policy on this page with an updated effective date and may notify registered players via email or an on-platform notification.

Your continued use of ckrickex following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically. If you have any questions about any change to this Privacy Policy, please contact our support team at support@ckrickex before continuing to use the platform.

The most current version of this Privacy Policy is always accessible at ckrickex/privacy-policy. Prior versions are archived and may be provided upon written request to support@ckrickex.